Refund & Return Policy

1. Scope of This Policy

This Refund & Return Policy governs all purchases made directly through RM Global Commerce LLC, including wholesale orders, direct business-to-business (B2B) transactions, and retail orders. For orders fulfilled through third-party marketplaces (Amazon, Walmart, Shopify), the respective marketplace return and refund policies also apply and may take precedence where they offer greater consumer protections.

2. Order Processing & Cancellations

2.1 Order Confirmation

All orders are subject to acceptance and confirmation by RM Global Commerce LLC. An order is considered confirmed only upon written acknowledgment or issuance of an invoice. We reserve the right to decline or cancel any order for reasons including stock unavailability, pricing errors, or compliance concerns.

2.2 Cancellation Window

Orders may be cancelled without penalty within 24 hours of placement, provided the order has not yet been processed for fulfillment. After 24 hours, cancellation requests are subject to review and may incur a restocking or processing fee.

2.3 Wholesale Order Cancellations

For confirmed wholesale orders, cancellations requested after order processing begins may be subject to a cancellation fee of up to 15% of the order value to cover handling, logistics, and administrative costs. All cancellations must be submitted in writing to info@rmglobalcommerce.com.

3. Returns

3.1 Eligibility for Returns

Returns are accepted under the following conditions:

• The item was received damaged, defective, or materially different from what was ordered.
• The return request is submitted within 30 days of the delivery date.
• The item is in its original, unopened packaging (unless the return is due to damage or defect).
• Proof of purchase (invoice or order number) is provided.

3.2 Non-Returnable Items

The following items are generally not eligible for return:

• Items that have been used, altered, or damaged by the buyer after receipt.
• Perishable goods, consumables, or hygiene products that have been opened.
• Custom or private-label products manufactured or branded specifically for the buyer.
• Items returned after the 30-day return window without prior written approval.
• Digital products or downloadable materials.

3.3 Return Process

To initiate a return:

• Email info@rmglobalcommerce.com with subject line: RETURN REQUEST – [Order Number].
• Include: order number, date of purchase, item(s) to return, reason for return, and photographic evidence where applicable (especially for damaged or defective items).
• Our team will respond within 3–5 business days with a Return Merchandise Authorization (RMA) number and return instructions.
• Do not ship items back without an RMA number — unauthorized returns may be refused.

4. Damaged or Defective Goods

If you receive items that are damaged or defective:

• Document the damage immediately upon receipt with photographs.
• Notify us within 7 calendar days of delivery at info@rmglobalcommerce.com.
• For freight/LTL shipments, note any visible damage on the carrier's delivery receipt before signing.
• We will arrange either a replacement shipment, store credit, or full refund at our discretion after investigation.

Claims submitted after 7 days of delivery may not be eligible for replacement or refund unless covered under a separate warranty arrangement.

5. Refunds

5.1 Refund Eligibility

Refunds are issued for:

• Approved returns of eligible items.
• Orders cancelled within the cancellation window.
• Items lost or undelivered due to logistics failures attributable to RM Global Commerce LLC or our designated carriers.
• Duplicate charges or billing errors.

5.2 Refund Method & Timeline

Approved refunds are processed using the original payment method. Timelines:

• Credit / Debit Card: 5–10 business days after approval.
• Bank Transfer / Wire: 3–7 business days after approval.
• Store Credit / Account Credit: Applied within 1–2 business days.

RM Global Commerce LLC will issue a refund confirmation email once the refund has been processed. We are not responsible for delays caused by your financial institution.

5.3 Partial Refunds

In cases where only part of an order qualifies for return or refund, a partial refund equal to the value of the eligible items (minus any applicable fees) will be issued.

6. Exchanges

Exchanges are available for defective or incorrectly shipped items, subject to stock availability. To request an exchange, follow the same return process outlined in Section 3.3. If the requested replacement item is unavailable, a full refund will be issued.

7. Wholesale & Bulk Order Returns

Wholesale orders are subject to separate terms that may be outlined in your purchase agreement or supplier contract. In general:

• Returns of non-defective wholesale goods require prior written approval and are subject to a restocking fee of 10–20% depending on the order size and product category.
• Wholesale returns must be coordinated with our logistics team to arrange appropriate return shipping.
• Credit notes may be issued in lieu of cash refunds for wholesale accounts at our discretion.

8. Marketplace Orders (Amazon, Walmart, Shopify)

Orders placed through our marketplace storefronts (Amazon U.S., Amazon Saudi Arabia, Shopify) are governed by the respective marketplace's buyer protection and return policies. Please initiate return requests directly through the marketplace platform where your purchase was made. Our support team (info@rmglobalcommerce.com) can assist with escalations if needed.

9. Dispute Resolution

If you are dissatisfied with a refund or return decision, you may escalate your concern by emailing info@rmglobalcommerce.com with the subject line DISPUTE – [Order Number]. We will review all disputes within 10 business days and provide a written resolution. All disputes are governed under the laws of the State of Wyoming, USA.

10. Contact Us

For all refund and return inquiries, please contact us:

• Email: info@rmglobalcommerce.com
• Phone / WhatsApp: +1 (307) 500-3431
• Registered Office: 30 N Gould St Ste N, Sheridan, WY 82801, USA