Shipping Policy

1. Order Processing Time

All orders are processed on business days (Monday through Friday, excluding U.S. federal holidays). Processing times vary by order type:

Order Type	Processing Time
Standard Retail Orders	1–3 business days
Wholesale / B2B Orders	2–5 business days
Large / Custom Orders	5–10 business days (confirmed in writing)
Private Label / Custom Branded	As per purchase agreement

You will receive a shipping confirmation email with tracking information once your order has been dispatched. Processing time does not include transit time.

2. Shipping Carriers & Methods

RM Global Commerce LLC partners with trusted U.S. and international logistics carriers. Carrier selection depends on order size, destination, and service level agreed upon at checkout or in the purchase order:

• UPS — Standard, Express, and Ground services within the U.S.
• FedEx — Domestic and international freight and parcel services.
• USPS — Economy domestic shipping for smaller parcels.
• DHL — International shipping to eligible countries including Saudi Arabia and GCC.
• Amazon Fulfillment (FBA/FBM) — For marketplace orders routed through Amazon's network.
• LTL / Freight Carriers — For pallet-sized wholesale orders coordinated through our logistics partners.

The shipping method will be selected based on the destination and order specifications. Business customers may request a specific carrier at the time of order placement, subject to availability and pricing agreement.

3. Shipping Destinations

3.1 Domestic (United States)

We ship to all 50 U.S. states, including Alaska, Hawaii, and U.S. territories where carrier service is available. Remote or restricted locations may incur additional shipping fees or extended delivery times.

3.2 International Shipping

RM Global Commerce LLC ships internationally to select countries. Our primary international markets include:

• Saudi Arabia (via Amazon Saudi Arabia and freight forwarding)
• United Arab Emirates
• United Kingdom
• Canada
• Other GCC and MENA region countries (subject to trade regulations)

International buyers are responsible for all applicable customs duties, import taxes, VAT, and brokerage fees at the destination country. RM Global Commerce LLC is not liable for delays caused by customs clearance. Some products may be restricted from export under U.S. export control regulations.

4. Estimated Delivery Times

Destination	Estimated Delivery
Continental U.S. (Standard)	3–7 business days after dispatch
Continental U.S. (Expedited)	1–3 business days after dispatch
Alaska / Hawaii / U.S. Territories	5–12 business days after dispatch
Canada	7–14 business days after dispatch
Saudi Arabia / GCC	10–21 business days after dispatch
UK / Europe	10–21 business days after dispatch
Other International	14–28 business days after dispatch

Delivery estimates are provided in good faith and represent typical transit times. They are not guaranteed delivery dates. RM Global Commerce LLC is not liable for delays caused by carrier operations, weather, customs, or events beyond our control.

5. Shipping Costs

Shipping costs are calculated based on order weight, dimensions, destination, and selected service level. For retail orders, shipping costs are displayed at checkout. For wholesale and B2B orders, shipping costs are specified in the purchase order or commercial invoice.

• Free shipping promotions, where offered, apply to standard domestic shipping only.
• Expedited, overnight, and international shipping are always charged at prevailing carrier rates.
• Freight and pallet shipments are quoted separately based on volume and destination.

6. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing:

• Carrier name and tracking number
• Estimated delivery date
• Link to the carrier's tracking portal

For Amazon marketplace orders, tracking is accessible directly through your Amazon account. For all other orders, contact us at info@rmglobalcommerce.com if you do not receive tracking information within 3 business days of your order confirmation.

7. Lost or Delayed Shipments

If your shipment has not arrived within the estimated delivery window:

• First, check the tracking link provided in your shipping confirmation email.
• If tracking shows no movement for more than 5 business days, contact us at info@rmglobalcommerce.com with your order number and tracking number.
• We will open a carrier trace investigation. Resolution typically takes 5–10 business days.
• If a shipment is confirmed lost, we will arrange a replacement shipment or issue a full refund at our discretion.

RM Global Commerce LLC is not responsible for shipments delayed or lost due to incorrect delivery addresses provided by the buyer. Please ensure your shipping address is accurate at the time of order placement.

8. Damaged Shipments

If you receive a shipment with visible external damage:

• For freight deliveries: note the damage on the carrier's proof of delivery (POD) before signing, and take photographs.
• Report damage to us within 7 calendar days of receipt at info@rmglobalcommerce.com.
• Include photographs of the damaged packaging and product, along with your order number.
• We will file a carrier claim and arrange replacement or refund as appropriate.

9. Refused or Undeliverable Shipments

If a shipment is refused by the recipient or returned as undeliverable:

• Round-trip shipping costs will be deducted from any refund issued.
• A restocking fee of up to 15% may apply.
• Contact us before refusing a shipment so we can assist in resolving delivery issues directly with the carrier.

10. Wholesale & Freight Shipments

Large wholesale orders shipped via LTL (Less-Than-Truckload) or FTL (Full-Truckload) freight are subject to additional terms:

• Delivery appointments must be scheduled with the consignee prior to delivery.
• A receiving dock or freight lift is required for pallet deliveries unless liftgate service is arranged.
• Liftgate service, inside delivery, and other accessorial charges are available at additional cost and must be requested prior to shipment.
• The buyer is responsible for unloading freight at the destination unless white-glove service has been arranged.

11. Contact Us

For shipping inquiries, order status, or logistics concerns, contact our team:

• Email: info@rmglobalcommerce.com
• Phone / WhatsApp: +1 (307) 500-3431
• Registered Office: 30 N Gould St Ste N, Sheridan, WY 82801, USA

We aim to respond to all shipping inquiries within 2–3 business days.